Refund Process

If you trip has been cancelled, you'll receive an email with all your refund options. We've decided to give our customers with more options: some of the available options include cashbacks, Credit vouchers to be used for other travel products or services that would generally not be refundable.

Please note that in most instances, we act as the intermediary agent and your refund will be processed according to the timescales and policies of the service provider( Airline and trade partners) . If your booking only included a low-cost flight (Scoot, Jetcost,etc), you'll need to claim your refund or make changes to your booking directly through the airline's website. You'll find more information on how to proceed in modify trip section on our site.

We always try our best to respond to customer enquiries as soon as possible, and thank you in advance for your patience. We'd like to remind you that you can check the status of your enquiry in modify trip area of our website.

If you have chosen to hold a Tripomate Credit Voucher as your refund method, this will be sent to you via email and can be used only 1 time you wish to make bookings on any dates until the full value is spent (before the expiry date). Are you thinking of going on holiday? You can use your voucher immediately, from the day it arrives.